Refund policy

DOMESTIC (GHANA) RETURNS

  • Within 24 hours after order was delivered. 

International Returns

  • Choose any carrier you prefer, print the portal packing slip, buy postage from that carrier, and keep tracking (plus insurance) until your credit is issued.
  • Send one order per parcel. International labels and orders cannot be combined.

Store Versus Online Purchases

  • Final Sale items cannot be returned or exchanged, either online or in-store.
  • If you bought the items online, you can return them online or in store (with the exception of white outfits).
  • Items purchased in the store must be returned to a store.

Item Condition

To be accepted, returned items must meet all of the following requirements:

  • They are unworn.
  • They are unwashed.
  • They have all original tags attached.

Damaged, Wrong, or Incomplete Items

Do not send these items through the portal. Instead, contact Customer Care. We will verify the issue, send a complimentary label if needed, and refund the item to your original payment method.

Keep in mind you have 14 days from delivery to report a damaged or defective item.

Inspection, Discrepancies, and Deductions

Every return is inspected. Missing, ineligible, or worn items can reduce or cancel credit. Credit adjustments for unselected or questionable items are issued only after the warehouse review.

We reserve the right to define, limit, refuse, and reject returns that show excessive wear, alteration, potential fraud, or other irregular activity. We may refuse service in store or online for similar reasons. Non‑Fashion Nova items sent to our distribution center will be discarded upon receipt.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Fashion Nova items sent to our Distribution Center will be discarded upon receipt.